Customer Care

Product Care

Remember your brooch is precious. Please treat it with care. To preserve its beauty, always keep your brooch wrapped in a silk or velvet cloth and in its protective case when not in use. Avoid any rough activity when wearing your brooch. Some of our brooches are gold or silver-plated. Since moisture is jewelries biggest enemy, avoid exposure to any forms of liquid (Chlorine, lotion, alcohol etc.)

Product Warranty

All gold & silver tone brooches come with a one-year warranty, which entitles you to a free complimentary re-plate. A re-plate may not get rid of signs of wear but will restore the brooches tone if fading occurs. Unfortunately our warranty does not cover products with accidental or liquid damage.

 

The longevity of your brooch is very much dependent upon the care you provide to it.

Manufacturers fault

Manufactures fault is any problems found in a product because of the way it was made. If your product becomes faulty, but still within its warranty term, we will repair this for free. Unfortunately we are unable to cover repairs on accidental or liquid damage.

 

To arrange a re-plate or repair:
Email info@thebroochclub.com
Quote your purchase receipt number, brooch model and request a re-plate or repair. Once authorized, you will need to post your brooch via royal mail special delivery to our head office and email us your tracking number.

 

Suite 4B 43 Berkeley Square,
Mayfair,
London
W1j 5FJ

 

We suggest when posting products back, you use a method that is traceable and provides a higher level of insurance for your product.

 

Once your product is received, we will notify you. Please allow up to six to eight weeks for the process to be completed.

 

Once your product is ready to be returned, we will notify you by email & telephone, giving you enough time (six weeks) to confirm you are ready to receive your product. If we do not hear from you after six weeks of our ‘ready to return’ notification to you, we reserve the right to destroy the product and you will not be entitled to raising any claims.

 

Due to high security, we will only return the brooch to the address the product was originally billed to. If there are any changes in your billing address you will need to notify us by email about this.

 

We reserve the right to approve or decline your request in this circumstance without reason.